timetracking planning project management
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TimeTrack Mobile

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Frequently asked questions about TimeTrack Mobile

Installation Main window Timer Registers
Launch and exit, memory Customization  

Installation
How do I install TimeTrack Mobile?
Connect your Windows Phone to your computer and run the exe-file you have downloaded. The installation consists of two parts: one installation for your desktop computer (Windows) and one for the device. The Windows-installation copies the TimeTrack Mobile manual in PDF- and CHM-format to your hard disk and creates an uninstaller. As the last step in the Windows-installation a separate installation program for the device starts. Click Install at the top of this installer to copy files to your device. After the necessary files have been copied to the device, an installation program starts on the device. Depending on what is previously installed on the device you will get a number of questions if you want to install various components. You must answer Yes or press the OK-button for all these components to get a successful installation. When the installation has finished on the device, you must close the Windows-installer by pressing OK. To top »
 
Why do I get a warning about running autorun.exe on my device?
autorun.exe is the name of the device installer. The reason for the warning is that the installer is not signed with a certificate. Since using certificates add complexity and costs we have decided not to use them. Note that the TimeTrack Mobile executable is signed. This means that it is guarded against unauthorized modifications. To top »
 
The device installer seems to be aborted without any message.
This occurs because the device needs to be restarted (press the soft-reset button on your device). On some devices the "Restarted needed"-message is not shown. The installation should resume after the restart. If it doesn't, run the installer again.
 
How do I enter my license key?
After receiving the license information you start TimeTrack Mobile on the device and select Tools/License from the main menu. A license form will be displayed where you enter your company name, your name and the license code exactly as shown in the e-mail received from us. Then press OK to start using the program, the license form will not be displayed again. To top »
 
Can I use data from the demo version in the full version?
Yes you can. Everything you have entered in the demo version will be available in the full version. To top »
 
How do I uninstall TimeTrack Mobile?
Run the uninstall program from the TimeTrack Mobile menu on your Windows computer. This will first remove files on your desktop computer and then start ActiveSync's "Add/Remove" program. Uncheck "TimeTrack Mobile" in the list of installed programs. If "Add/Remove" is not shown then you must uninstall TimeTrack Mobile manually on your device. To free additional space on your device you can also uninstall "SQL Server 2005 Compact Edition" (3 components) and "Microsoft .NET CF 3.5 ". IMPORTANT: SQL Server CE and especially "Microsoft .NET CF 3.5 " might be used by other programs on the device. Don't uninstall them unless you are sure they are not used by other programs. Press OK to start the uninstall. To also remove all your data and settings you must remove the "TimeTrack Mobile" directory in the Programs directory. To top »
 
How do I upgrade to a later version?
An upgrade is performed in the same way as the initial install, see above. During the install on the device you will get a question asking you to confirm the uninstall of the previous version of TimeTrack Mobile. You can safely answer yes on this question, your data and settings are not lost. To top »
 
Launch and exit, memory  
Why does it take so long time to start the program?
TimeTrack Mobile is written with Microsoft's latest technology which means that the program must be compiled just before it is being run. Unfortunately this means that it takes some time before the splash screen is shown and the remaining initialization is performed. To avoid going through the compilation and initialization steps you should not close the program by choosing Exit from the File-menu. Click the X-button at the upper right corner of the main window instead. To top »
 
Why do I sometimes get a "Not enough storage is available..." message?
In contrast to most desktop computers, a portable device has a practical limit on the amount of available memory. If you run other programs that use a lot of memory (Internet Explorer or GPS software for instance) or load every record in the main window, the device might run out of memory and you get this message. The only solution is to close the other programs or to limit the number of records in the main window by selecting a shorter date range (ie not All). To really close a program, as opposed to just minimize it, you must select Settings from the Start-menu and then go to the System tab. Select the Memory icon and then Running programs. Select the program you want to stop in the list of programs and press the Stop-button. To top »
 
Main window
What are plannings and transactions?
A planning is something you plan to do in the future for a particular contact and project. Plannings are identified in the program with a light blue color. Transactions are the registrations you create when you actually do the job. Transactions are identified with a darker blue color. To top »
 
How do I create a new planning or transaction?
Just below the list in the main window are two buttons starting with a +-sign. By clicking these buttons you create either a planning or a transaction. You can also copy an existing record in the list by selecting it and clicking the Copy-button. To top »
 
What are templates and how do I create and use them?
You create templates to make it faster to create new plannings and transactions for things you do or sell regularly. You create a template in the same way as an ordinary planning or transaction but selects the Template checkbox in the edit form. To create a new planning or transaction from a template you select to view templates from the View-menu. Select the template you want from the list and then click either the Copy-button or any of the +-buttons. To top »
 
How do I select which records are displayed in the list?
Normally every record for the given date range is displayed in the main window list (you select the date range in the combobox at the lower left). To limit which records are displayed, for instance to a particular customer, you must click the Filt-button and do the appropriate selections. To top »
 
Why are records still displayed in the list even if I have moved them out of the date range and filter?
To minimize the number of reloads of the content in the list we have chosen to not reload the list when a planning or transaction is changed in such a way that it is no longer within the given date range and/or filter. Another reason not to reload the list is that it can be confusing when an item suddenly disappears from the list after a modification. Because of this the content in the list and the data on the InformationBar (billable time and real time) might not correspond to the date range and filter you have active. To ensure correct data you must reload the list by selecting the desired date range at the bottom left corner in the main window (for instance Today). To top »
 
Timer
How do I start/stop the timer and when can I use it?
You start the timer by clicking the green arrow button either in the main window or in the transaction edit window. You must have selected a transaction in the list. Click the red Pause-button to stop the timer. When the timer is running, a green clock is displayed for the transaction in the main window list. The timer can only be started if the start time for the transaction lies before what the current time is. You can use the timer for these task types: Hourly rate, Fixed rate and Absence. The timer cannot be used with the task types Distance and Count. To top »
 
Can I have several timers running at the same time?
Yes you can. To top »
 
What is the pause time?
When you restart the timer for an existing transaction, the time between the stop time of the transaction and the current time is added to the pause time. The pause time contains the accumulated time spans the timer has been stopped for the transaction. A new transaction always has a zero pause time. To top »
 
Customization
Can I modify the look of the main window?
Yes, to some extent. The main window has three panels at the bottom. Two of them can be made invisible by unchecking two settings on the Appearance tab under the menu item Tools/Options. You can also select the number of rows displayed for each unselected record in the main window list from the combobox just to the left of the green start-button. To top »
 
How do I change the terminology used by the program?
You can redefine the terminology used by Timetrack Mobile, for instance if you want to use Customer instead of Contact. To do this, select Tools from the main window menu and then Options. Then select the Terminology tab. To redefine a term, simply select it in the list of terms at the upper left corner and enter a new value in the textbox. For most of the terms you must provide both a singular and a plural inflection. To top »
 
Can I create my own data fields and groups?
Yes you can. Every register (contact, object, project and tasks/products) has a number of text fields and checkboxes. To give them names suitable for your business select Groups/User fields from the menu. Select the desired register at the top and then the item you want to change in the list in the middle of the form. then enter the new string in the textbox at the bottom of the form. To top »
 
Registers
How do I create new contacts, projects etc?
You can do this from two places in the program. The easiest way is to do it when you have started a new transaction or planning. Along the upper right hand side in the transaction edit form, there are four pairs of buttons. The left button in each button pair creates new items of the corresponding type. The right button opens another form with detailed information about the current item. The second way to create new contacts, projects etc is to select the desired type from the File-menu in the main window. You are then taken to a list of all existing items of the selected type. From this list you can create, delete, edit and export items. To top »